Protecting customer and site visitor data.

Information we collect

• Order details: Name, company, contact number, email address, billing and shipping information collected at checkout.
• Support requests: Project specifications, room data, and technical diagrams you share when requesting proposals or maintenance.
• Website analytics: Anonymized usage data collected via Google Analytics and Shopify to improve site performance; IP addresses are truncated where possible.

How we use information

• To process and fulfill ecommerce orders and service contracts.
• To coordinate delivery, installation, and onsite support visits.
• To send project updates, invoices, and mandatory service notices.
• To improve our product catalogue, documentation, and user experience.

We do not sell or rent your personal information to third parties.

Data retention & security

• Order records are retained for at least seven years to comply with UAE accounting and tax regulations.
• Access to customer information is restricted to authorized Tawasul AV personnel who require it to deliver services.
• Data is stored in encrypted systems hosted within the UAE or EU, depending on the service provider (Shopify, Microsoft, or Google).

Your choices

• You may update contact preferences or request data deletion by emailing sales@tawasulav.com.
• Marketing communications include unsubscribe links that take effect within 48 hours.
• If you are located in the EU, UK, or other jurisdictions with data protection laws, you may have additional rights including access, correction, and portability.