Hassle-free returns for defective or unopened equipment.

Eligibility

• Dead-on-arrival or damaged products: Notify us within 7 calendar days of delivery with photographs and the serial number. We will arrange a replacement or full refund.
• Unopened stock items: May be returned within 14 calendar days of delivery in original manufacturer packaging. Restocking fees of up to 15% may apply.
• Custom or configured systems: Non-refundable once delivered unless a hardware fault is confirmed by the manufacturer.

How to request a return

1. Email sales@tawasulav.com with your order number, item serial number, and reason for return.
2. Our support team will issue an RMA (Return Merchandise Authorization) with shipping or pickup instructions.
3. Pack all accessories, manuals, and original packaging. Damage incurred during return transit may affect refund eligibility.

Returns without an RMA reference cannot be processed.

Refund timeline

• Refunds are issued to the original payment method within 7 to 10 business days after the returned item passes inspection.
• Shipping fees are non-refundable unless the product is confirmed defective or the wrong item was supplied.
• Replacement units ship once the original item is received and assessed, unless otherwise agreed in writing.

Warranty support

All products include the manufacturer's warranty. Tawasul AV can coordinate warranty repair or replacement with Poly, Logitech, Yealink, Crestron, Barco, and other vendors. Extended maintenance contracts are available for mission-critical environments.

For warranty escalations please include proof of purchase, serial numbers, and error logs when available.